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Product Support

One-stop Service

  • Free Sample Testing Service

    Free Sample Testing Service

    We offer free samples of various additive products, supporting formula testing and performance validation, allowing customers to try before they choose. This helps reduce R&D risks and ensures that customers are confident in their product selection. 

  • Professional Technical Support

    Professional Technical Support

    Our team of experienced engineers provides one-on-one technical guidance to help customers select the right additives and determine the optimal dosage, ensuring the best performance of the product. 

  • Environmental Compliance Support Services

    Environmental Compliance Support Services

    All our products are SGS tested. We can also provide third-party testing reports to help clients navigate environmental audits and ensure compliance. 

  • Long-Term Cooperation and After-Sales Follow-Up Mechanism

    Long-Term Cooperation and After-Sales Follow-Up Mechanism

    We build long-term relationships with our clients, tracking product usage, collecting feedback, and continuously improving our offerings. This ensures ongoing success and mutual growth. 

  • Continuous R&D and New Product Sharing Services

    Continuous R&D and New Product Sharing Services

    We regularly launch new water-based, solvent-based, and water-oil universal additives. Customers receive priority access to samples and technical information, allowing them to stay ahead of market trends. 

  • Rapid Delivery Service

    Rapid Delivery Service

    With stable inventory and an efficient logistics system, regular additives can be shipped on the same day or the next day, while customized products can be precisely controlled in terms of production cycle to ensure timely delivery and help customers keep up with their production schedules.

Service Features

  • 7×24 Hour Support

    Round-the-clock response to all inquiries and needs related to coatings, inks and other raw materials.

  • Dedicated Account Manager

    A personal contact is assigned to follow up on your needs throughout the process, eliminating repeated communication costs.

  • Quick Resolution

    Efficiently address product selection, technical and supply issues with our professional team and advanced equipment, ensuring your production schedule.